At Deshavri.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Returns and Refund Policy outlined below:

1. Eligibility for Returns:

   • You may initiate a return within 7 days of receiving your order.
   • To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
   • Certain products such as perishable goods, personalized items, and items marked as final sale are not eligible for return.

2. Initiating a Return:

   • To initiate a return, please contact our customer service team at contact@deshavri.com within 7 days of receiving your order.
   • Please provide your order number and the reason for the return. Our customer service team will guide you through the return process.

3. Return Shipping:

   • Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure the safe arrival of your items.

4. Refund Process:

   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
   • If the return meets our eligibility criteria, we will process your refund to the original method of payment within 30 business days.
   • Please note that shipping costs are non-refundable, and the original shipping cost will be deducted from your refund unless the return is due to an error on our part.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately at contact@deshavri.com with photos of the damaged or defective product.
   • We will work with you to arrange for a replacement or refund as quickly as possible.

6. Exchanges:

   • We currently do not offer exchanges. If you need a different item, size, or color, please initiate a return for the item you wish to exchange and place a new order for the desired item.

7. Contact Us:

   • If you have any questions or concerns about our Returns and Refund Policy, please contact us at contact@deshavri.com.

By making a purchase on Deshavri.com, you agree to abide by the terms of this Returns and Refund Policy.

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